EFFICIENCIES

OUR SERVICES

LIUL DALA

GLOBAL CO.

TESTIMONIALS

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

ASSESSMENT

We identify technology, training, and processes to take your service team to the next level. 

SEASONED PROS

IMPLEMENT

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

Randles Needham uses surveys, interviews, and observation to conduct a comprehensive service audit.

Randles Needham monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

Business Consulting

 

PLANNING

Once we have executive buy-in, we oversee the implementation process from start to finish.

Randles Needham delivered everything they promised. Our customer satisfaction levels are at an all-time high!”