Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
We identify technology, training, and processes to take your service team to the next level.
Randles Needham uses surveys, interviews, and observation to conduct a comprehensive service audit.
Randles Needham monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.
Once we have executive buy-in, we oversee the implementation process from start to finish.
“Randles Needham delivered everything they promised. Our customer satisfaction levels are at an all-time high!”